Privacy and Cookies

Last Updated: 18th February 2025

At E-Traveler, we respect and protect your privacy. This Privacy and Cookies Policy explains how we collect, use, and protect your personal information when you visit or use our website at www.ecoms.africa/travel (“the Website”). By accessing or using our Website, you consent to the collection, use, and sharing of your personal data as described in this policy.

1. Information We Collect

We collect information in the following ways:

• Personal Information: When you book a service, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, payment details, and other necessary information to fulfill your requests.

• Usage Data: We automatically collect data about how you interact with our Website, including your IP address, browser type, referring/exit pages, and the dates and times of your visits. This information is used to improve our Website and services.

• Cookies: We use cookies (as described below) to track your activity on our Website to enhance your experience and personalize content.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with our services (booking accommodations, tours, activities, etc.).
• To process payments and manage transactions.
• To communicate with you about bookings, confirmations, and customer support requests.
• To send you marketing communications if you have opted into receiving them (you can opt-out at any time).
• To improve our Website, services, and user experience.
• To comply with legal obligations.

3. Sharing Your Information

We may share your personal information in the following situations:

• With Service Providers: When you book services through our Website, your personal information (such as booking details) will be shared with the relevant service provider (e.g., hotels, car rental companies, tour operators) to process your booking and fulfill the services you’ve requested.

• With Third-Party Service Providers: We may share your information with trusted third-party companies to help operate our Website, such as payment processors, customer support services, or analytics providers.

• For Legal and Security Purposes: We may disclose your personal information if required by law or in response to valid legal requests, to protect our rights, and to ensure the safety of our users and the public.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files placed on your device when you visit our Website.

• Essential Cookies: These cookies are necessary for the basic functionality of the Website (e.g., keeping you logged in during your session).

• Performance Cookies: These cookies collect anonymous data to help us improve our Website’s performance, such as which pages are most visited.

• Functionality Cookies: These cookies remember your preferences, such as language or region, to personalize your experience on the Website.

• Targeting/Advertising Cookies: These cookies are used to display personalized advertisements based on your browsing behavior across different websites.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect your experience on our Website.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete personal data.
• Deletion: You may request that we delete your personal data, subject to legal or contractual obligations.
• Opt-out of Marketing: You can opt-out of receiving marketing communications by clicking the “unsubscribe” link in any email or contacting us directly.
• Data Portability: In certain cases, you may request that we transfer your personal data to another service provider.

To exercise these rights, please contact us at [support@ecoms.africa].

7. International Transfers

Your personal information may be transferred to and stored on servers located outside your country of residence. By using our Website, you consent to the transfer of your data to countries that may have different data protection laws.

8. Third-Party Links

Our Website may contain links to third-party websites or services that are not controlled by E-Traveler. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy or how we handle your personal data, please contact us at:

E-Traveler
Email: info@ecoms.co.za
Website: www.ecoms.africa/travel