Refund Policy

At E-Travel (name will be changed to E-Tripz), we act as a booking platform that connects you with trusted service providers for hotels, tours, activities, car rentals, transfers, and accommodation. Our goal is to help you easily plan and book your travel experiences. Please review our refund policy carefully, as it outlines the terms under which refunds may be requested and processed.

1. Refunds for Services Provided by Service Providers

• Hotel Bookings, Tours, Activities, Car Rentals, Transfers, and Accommodation:
  • All services listed on E-Tripz are offered directly by the service providers. As a booking platform, E-Tripz facilitates the booking process, but the service providers handle the fulfilment of these services.
  • Refunds are subject to the specific refund policies of the service providers. These policies may vary depending on the type of service and the individual provider’s terms and conditions.
  • Any requests for refunds must be directed to the relevant service provider, as we do not have the authority to process refunds ourselves.

2. How to Request a Refund

• If you need to request a refund, please refer to the refund policy of the specific service provider related to your booking, which will be clearly outlined at the time of booking.
• Contacting the Service Provider: You must contact the service provider directly to initiate a refund request. Please ensure you have your booking details available, as they will be required to process your request.
• In the case of cancellations, no-shows, or dissatisfaction with the service, the service provider’s policy will determine your eligibility for a refund.

3. Cancellations and Refund Eligibility

• Cancellation Policy: Each service provider has its own cancellation and refund policy. Some services may be refundable, while others may be non-refundable depending on the timing of your cancellation and the specific service provider’s terms.
• Please review the cancellation and refund policies carefully at the time of booking. If a service provider offers a refundable option, the timing and conditions for obtaining a refund will be determined by their specific policy.
• In cases where the service provider cancels the booking or fails to provide the booked service, E-Tripz will assist in coordinating a resolution with the service provider, but the responsibility for issuing refunds lies with the provider.

4. Non-Refundable Fees

• Please note that certain fees, such as processing or service charges, may be non-refundable. These charges are typically outlined in the service provider’s terms during the booking process.
• We advise that you carefully review all terms before confirming your booking to fully understand the applicable fees and refund conditions.

5. Modifications to Bookings

• Changes to bookings (e.g., date changes, location changes) are subject to availability and the specific terms of the service provider. You may need to pay additional fees or charges for changes, and modifications must be requested directly with the service provider.

6. Our Role and Limitations

• E-Tripz is a booking platform, and our role is to facilitate your bookings and provide customer support. We are not directly involved in the provision of services, and we do not assume liability for service provider cancellations, delays, or failures to fulfill services.
• While we strive to ensure a smooth and reliable experience, all disputes and refund requests must be addressed with the service providers, as we cannot override their policies or make exceptions on their behalf.

7. Our Commitment to You

• We are committed to ensuring that your experience on E-Tripz is as seamless as possible. If you encounter any issues with the booking process or have trouble reaching the service provider, please contact our customer support team at [support email or phone number], and we will assist you in resolving the matter.

8. Protection Against Claims

• By using E-Tripz, you acknowledge and accept that we are acting solely as an intermediary between you and the service providers. Refunds, cancellations, and claims related to the service provided are the responsibility of the service provider.
• E-Tripz will not be held liable for any direct or indirect damages, losses, or disputes arising from the service provider’s actions, including the failure to provide services or the denial of a refund.

9. Updates to the Refund Policy

• E-Tripz reserves the right to update this refund policy at any time. Any changes to the policy will be posted on our website, and your continued use of the platform constitutes acceptance of the updated terms.

Thank you for choosing E-Tripz. We hope you have a wonderful travel experience, and we’re here to support you along the way.